Managed services

Operations that become smarter every cycle.

Extend your team with accountable security, network, infrastructure, cloud, and resilience operations—supported by automation, analytics, and regional expertise.

Outcome-led engagement

Move from tool ownership to operational outcomes.

IRIS builds each managed engagement around the environment, risk appetite, internal team, coverage requirement, and governance model. The result is not a generic bundle; it is a service designed to reduce noise, strengthen control, and improve the operation over time.

01Clear service ownership and escalation
02Faster detection, response, and recovery
03Predictable governance and performance visibility
04Continuous optimization and automation

Capability system

Depth where the operating model needs it.

Each capability can stand alone or combine into a broader transformation and operating program.

01SOC

Managed SOC, MDR & XDR

Monitoring, triage, investigation, threat context, response coordination, detection engineering, and service improvement around the customer environment.

02NOC

Managed Network Operations

Availability, performance, configuration, experience, capacity, and event management across campus, WAN, data center, wireless, and edge.

03IT

Infrastructure Operations

Operational ownership across compute, storage, virtualization, backup, data protection, and core platform health.

04CLOUD

Cloud Operations & FinOps

Visibility, governance, security posture, reliability, cost accountability, workload optimization, and operational automation across hybrid environments.

05EXPOSURE

Continuous Exposure Management

Prioritized vulnerability, attack-surface, configuration, and control insight connected to assets, business criticality, and remediation ownership.

06IR

Incident & Cyber Resilience Retainers

Prepared access to response, investigation, containment, recovery coordination, tabletop exercises, and readiness improvement when the stakes rise.

Operating model

Clear ownership from first decision to measurable improvement.

IRIS aligns governance, technical execution, knowledge transfer, and service accountability around the desired result.

01

Transition

Confirm scope, dependencies, service boundaries, access, data sources, escalation, and acceptance criteria.

02

Stabilize

Baseline the environment, tune coverage, remove known operational gaps, and establish usable runbooks.

03

Operate

Execute agreed service processes with visible ownership, documented decisions, and governed escalation.

04

Improve

Use service evidence to reduce repeat incidents, automate work, tune controls, and raise operational maturity.

Built-in assurance

What keeps the work accountable.

Service governance

Defined ownership, service boundaries, performance measures, review cadence, and decision rights.

Runbooks and escalation

Documented procedures connect alerts and events to the correct technical and business response.

Transparent performance

Reporting focuses on risk, availability, action, trend, and improvement—not activity volume alone.

Knowledge continuity

Documentation and shared operating knowledge reduce dependence on individuals and improve resilience.

Talk to IRIS

Turn operational complexity into controlled momentum.

Bring us the objective, the constraint, or the problem. We will bring the right regional specialists into the conversation.